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Frequently Asked Questions

Where are your Teas from?

We source our teas from renowned plantations and small individual farms in India. Within the country, we procure from 5 popular tea-producing regions, namely: Darjeeling, Assam, Nilgiri, Kangra, and Sikkim.

In how many days can the product be delivered?

You will typically receive it within 3-5 days of placing the order. The deliveries to American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific might take longer to reach due to limited logistics options at selected areas. For Hawaii, Nebraska, Montana, Alaska, North Dakota & South Dakota the delivery should be expected within 7-10 days of placing the order.

How are the teas packaged?

After sourcing directly from plantations and farms, we bring them to our state-of-the-art tea facility in Delhi NCR, India. The teas and ingredients then go through rigorous rounds of cleaning, sorting, and quality testing to remove any impurities/dust/foreign particles. These are vacuum-packaged using sophisticated machinery. These vacuum bags are then put inside cardboard boxes, sealed, and then stored in a state-of-the-art warehouse which ensures that the teas and the ingredients remain garden-fresh and maintain their character. Further, required quantities are packed in smaller vacuum-sealed packs which are boxed in retail boxes and then sent over to our fulfillment centers located in various parts of the world.

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